Refund policy
At Tavanjo, we are committed to offering a seamless and transparent shopping and rental experience. Every outfit listed on our platform is carefully curated and undergoes a detailed quality check before being made available to our customers. Due to the nature of our offerings, we follow a strict no return and refund policy under regular circumstances.
Returns & Cancellations
No Returns or Exchanges:
All outfits and accessories are either pre-rented or custom-curated pieces. Hence, once an order is confirmed and shipped or picked up, it is considered a final sale. We do not accept returns or exchanges.
Authenticity & Quality Promise:
We stand by the quality and authenticity of each piece. If an item is proven to be misrepresented in terms of authenticity (applicable only for curated designer pieces), we offer a 100% money-back guarantee after verification through our trusted third-party authentication partners.
Transparent Product Information:
Before confirming your order, we provide detailed product photos, condition notes, measurements, and information on wear or alterations (if any), allowing you to make an informed decision.
Shipping & Return Logistics (Only for Authenticity-related Refunds)
If a refund is approved due to authenticity concerns:
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The item must be returned within 3 to 5 days of delivery.
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Items must be unused, undamaged, and unaltered, with original tags, packaging, and any provided seals fully intact.
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Returns must be made via a trackable courier service.
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Return shipping charges will be borne by the customer.
Return Address:
House of Tavanjo
Phone number: 9558011197
House of Tavanjo, GF-1, Vadodara, GJ, 390023, IN
